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Challenge:The client experienced a declining customer retention rate, negatively impacting their overall revenue and growth.
Solution:We implemented a customer retention strategy focused on personalization, loyalty, and experience. Using customer data, we sent tailored emails and revamped the loyalty program with attractive rewards. We also enhanced the customer journey with UX audits, site optimization, and a continuous feedback loop.
Outcome:
Challenge:Our client struggled with stagnant email marketing growth, resulting in low open rates and engagement.
Solution:We developed a 360° email marketing strategy to drive tangible improvements in their key business metrics. The strategy featured a Welcome series, Browse and Cart abandonment campaigns, transactional emails, post-purchase campaigns, retention efforts, and newsletters.
Outcome:
Clara Brightfield
Store Manager, Ethereal Essentials
“I took advantage of CommerceShop's Ecom-Oktober Fest Deals and received a free local SEO audit—this was a true turning point for our fashion brand! The insights were invaluable, leading to a noticeable boost in our local search visibility and increased foot traffic.”
We have gained 10x returns with CommerceShop, seamless communication and timely deliveries!
- Dawson Jones, Store Fixtures
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